• Processing Time: All orders are processed within 1-2 business day. You will receive a confirmation email once your order has shipped.
• Delivery Time: Estimated delivery time is typically 4-5 business days, depending on your location.

We ship nationally within the U.S.

Once your order is shipped, we will send you an email with a tracking number so you can monitor your package's progress.

If you encounter any delays or issues with your order, please reach out to our customer support team at info@achellier.com, and we will do our best to assist you.

We are not responsible for shipping delays caused by customs, weather conditions, or unforeseen carrier issues.

We are dedicated to delivering premium-quality prints and exceptional customer service. Our goal is to ensure you are completely satisfied with your purchase. We take full responsibility for any errors or issues related to the production and delivery of your order. We handle each case individually to provide a solution that best meets your needs.

Whenever possible, we prioritize sending a replacement over issuing a refund. We aim to resolve any issues quickly and efficiently to ensure your satisfaction.

We will offer a refund or replacement under the following circumstances:

• Printing Errors: If the print does not meet our quality standards, such as misprints, incorrect colors, or other defects.
• Damaged Products: If the product arrives damaged due to shipping or handling.
• Lost Orders: If your order does not arrive after the expected delivery date.

We cannot cover the cost of refunds or replacements in the following cases:

• Dislike of Product: If the product was printed according to our standards, but you or your client are dissatisfied with the result.
• Incorrect Size or Frame Selection: If the wrong size was selected during the ordering process.
• Delivered but Not Received: If the tracking information shows that the package was delivered, but it was not received. We recommend checking with the carrier and local postal service in such cases.

To ensure prompt delivery of your order, we may implement product substitutions if an item is temporarily out of stock.

• Automatic Upgrades: If a product is unavailable, you may receive an upgrade to a higher-quality item at no additional cost.

For any issues with your order, please contact us at info@achellier.com. We aim to resolve claims swiftly and provide you with updates throughout the process.